Cancellation Policy

Thank you for choosing Rustic Leather Craft for your leather goods needs. We understand that sometimes plans change, and we want to make sure you have a clear understanding of our cancellation policy.

Order Cancellation:

You may cancel your order within 3 hours of placing it without incurring any cancellation fees. Please note that once your order has been processed and shipped, it cannot be cancelled or may be require approval.

Custom Orders:

For custom orders, we require a non-refundable deposit upon order placement. Once production has begun, custom orders cannot be canceled.

How to Cancel:

To cancel your order, please contact our customer service team via email at support@rusticleathercraft.com as soon as possible. Please provide your order number and reason for cancellation to expedite the process.

Refunds:

Refunds for canceled orders will be processed within 5-7 business days back to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank’s processing times.

Returns:

If you receive your order and decide you no longer want it, you may return it within 14 days of delivery for a refund, minus any shipping charges. Please refer to our Returns Policy for detailed instructions on how to initiate a return.

Exceptions:

In certain circumstances, such as product defects or shipping errors, exceptions to our cancellation policy may be made at the discretion of Rustic Leather Craft. Please contact us directly to discuss any concerns or issues with your order.

Contact Us:

If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to our customer service team. We’re here to help make your shopping experience with Rustic Leather Craft as smooth and enjoyable as possible.

Thank you for choosing Rustic Leather Craft for your leather goods needs. We appreciate your business and look forward to serving you again in the future!