Shopping Information
Where can I view my sales receipt?
To view your sales receipt, log in to your account and go to “My Account" or “Order History." Find the order you need, click on it, and access the receipt.
How long do I have to return an order?
You have 14 days from the date of purchase to return an order.
What exactly happens after ordering?
After placing an order, our team begins processing it promptly. We verify the details, prepare your items for shipment, and dispatch them to the provided shipping address. You’ll receive a confirmation email with tracking information once your order is on its way.
How long will delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are delivered within 1-3 days, but please refer to our shipping policy for more specific information.
Delivery charges for orders from the Online Shop?
Delivery charges for orders placed through online shopping platform are calculated based on the shipping destination, package weight, and selected shipping method. You can view the shipping charges during the checkout process before finalizing your order.
Payment Information
How can I return an item?
To return an item, log in to your account and navigate to the “Order History" section. Select the item you wish to return, provide a reason, Once we receive and process the return, you’ll be notified via email, and your refund or exchange will be processed accordingly.
Will you restock items indicated as “out of stock?”
We regularly restock items that are out of stock. Please check back later or sign up for notifications to be informed when the item becomes available again.
How is the recipient reimbursed?
The recipient is reimbursed through the original payment method used for the purchase. Once the returned item is received and processed, a refund will be issued to the same payment method within a specified timeframe, typically within 1-3 business days.
How do I subscribe to the newsletter?
To subscribe to our newsletter, Enter your email address into the provided field and click on the “Subscribe" button. You will then be added to our mailing list and receive updates, promotions, and news directly to your inbox.